Comments on: Odd moral dilemma

By: Chris W

Chris W — Mon, 27 Oct 2008 23:38:10 +0000

kenric, If you have a Costco card (if they have them out there) QB Pro is 130-140. But not much savings just an FYI.

By: Kenric

Kenric — Mon, 27 Oct 2008 18:19:51 +0000

Thanks for the comments. I’m just going to let it be. If a customer does call later on and discovers that they could have received the product for cheap, then I will credit them. Else, tough luck.

I just purchased quickbooks last night for $149 from amazon. If it wasn’t for some searching I would have paid $199 for it direct from intuit. So it’s really up to the buyer to get the best deal right?

By: Andres

Andres — Mon, 27 Oct 2008 16:08:05 +0000

Interesting situation.

I say, send them a promotion later.

Also, if they are repeat-buyers then give them a discount for the third purchase, as they already proved to you they have some loyalty.

Or are the items you are selling not repeatable purchases?

By: RealOG

RealOG — Mon, 27 Oct 2008 15:57:52 +0000

Customer satisfaction should never be given through price discounts. Doing that actually nullifies the customer satisfaction since as soon as you stop the discount, customer loses their loyalty.

Folks that purchased the items one at a time should pay the full price, however there might be an opportunity in the future. Can you email them a promotion later for BOGO or maybe an advertised discount on the set (jacket + pants)? Might help drive additional sales.

By: Boston

Boston — Mon, 27 Oct 2008 13:43:17 +0000

I think you have a great opportunity here.

For cusotmers who pay $600 for the suit separates, include the red tie for free, with a note. For customers who pay the full $650, include a coupon for $50 off their next order.

Even though the customer paid too much, you probably will wind up with a happier customer.